Subject matter experts have relied on UOP for reactive responses to the most complex problems and issues for many decades.  Partnering with common data leads to faster problem solving and more prevention with state of the art digital tools and proactivity.  SMEs don’t always have the latest knowledge of what is in development to help solve or prevent problems better and faster.  SMEs and process engineers do not always have access to reliability and optimization tools or discuss how UOP can help prevent future issues.   They are very busy without equivalent back up or could use more support to influence operations to make changes.  UOP can pull knowledge quickly from R&D material experts, engineering and equipment experts and other technical services experts. Turnover of SMEs or process engineers can leave significant knowledge gaps within our customer’s organization.  Having UOP be an extension of your SME and process engineering team allows for additional opportunity identification, action discussions and support sustainably and it is a close partnership working together to drive higher profitability.  SME and process engineers have the detailed knowledge of constraints, objectives and priorities that combined with more current and historical technical knowledge and recommendations from UOP creates the additional value opportunities as 1+1 >2.  Focusing on and supporting actions allows our customers to realize more of that value.  

We have more than 800 units connected securely and have decades of experience handling customer data without incident.  Honeywell offers cybersecurity software to the market and has set up critical infrastructure with a focus on protecting data.  Do not let this concern keep you from generating more value and profitability.  Ask for a Honeywell IT consultation with your experts to discuss in detail to address any concern you may have.  The data and digital tools are key to the proactivity and partnership that unlocks the maximum value. 

We do charge more for Performance+ Services; however, we have proven that this offering generates significantly more value for our customers.  For those customers interested in increasing profitability, reliability and technical knowledge vs reducing costs and wanting a proactive, digitally enabled service partner with the most depth of current and past knowledge involving the operations of our technology, the offering has a very fast payback.  We have seen 16x ROI in a few months of engagement with Performance+ Services.  The services are fully customizable allowing customers to start with the highest value services addressing their biggest needs and self-funding any additional tools or services that produce the next level of value.  Allow us to assess your needs and propose a fit for purpose starting Performance+ Services scope and discuss value delivery in more details specific to your situation.

Performance+ Service is more than just a retainer.  It is a value driven collaboration engagement customized to meet your challenges and opportunities.  Performance+ is a proactive and digitally enabled service engagement.  While the traditional service retainers use a reactive service model that waits for the end user to raise specific issues or asks.

Given strong growth in the demand in the Honeywell UOP aftermarket, and customers’ requirement for more digital content in these services, we are aligning our digital solutions more closely with UOP’s service offerings and moving forward, Honeywell Forge technologies will be the key enabler for UOP service delivery.  

Process Monitor has many of the same features and functions as OpAware.  However, because Process Monitor is the cornerstone for UOP Connected Services the ability to deploy at scale is critical. Process Monitor has been highly standardized with a controlled scope to meet the scalability requirement.  The PROSight (for internal use) integration with Process Monitor enables the Service organization to troubleshoot unit operation and performance.  

In cases where Process Monitor is not yet available for a specific technology, UOP will continue to provide service in the same manner we have been providing it (phone, email, spreadsheets, etc). However, we can establish the data connection as soon as possible enabling the service team to use PROSight in the interim before Process Monitor is available.  Once the Process Monitor is developed for that technology, UOP will work with the customer to install it on that process unit.

Process Monitor is intended to enable the service organization with much of the standard calculations and routines that support guarantees, unit performance and basic catalyst health.  Although customer site data is available more frequently, Process Monitor calculations run daily and are presented as daily unit performance summaries.  Process Monitor is designed to be highly standardized in order to manage implementation costs/timing.

Process Technology Analytics are technology specific features that are designed to address a specific pain point or value driver.  For example, estimating current screen fouling and projecting impact to cycle length is a key focus area for C3 Oleflex users.  Another example is optimizing the Platforming reactor inlet temperatures to maximize the aromatics content in the reformate in order to maximize overall aromatics make in the downstream Aromatics Complex.  These features typically require a more complex calculation engine employing either a first principle model or data science model, to estimate or predict unmeasured information.  Each analytic has a specific calculation frequency and curated user experience designed to address the customer need.  The Process Technology Analytics are deployed within the same user interface as Process Monitor.  

We have a variety of options that can be used to establish the data connection from site into the Honeywell Cloud.  We need this flexibility in order to support different customer IT protocols.  To aid HON operations team to establish the connection, we have a decision tree that determines what setup best meets the customer needs.  In the event the customer has their own or 3rd party data collection software and are requesting we use it, then please consider an architecture discussion as soon as possible.

Once in the HON Cloud, the customer data is processed in a calculation engine.  These calculations include both general and technology specific calculations.  For example, general calculations include flow meter corrections, lab normalization and mass & material balances while the technology specific calculations include Propane Specific Consumption for Oleflex or PX Recovery in Parex.  All calculations have been vetted and verified by TS and/or other UOP SMEs and executed by the digital team.  Both the raw customer data plus any and all calculations supporting Process Monitor or Process Technology Analytics is available for internal use in PROSight.  

It’s secure, segregated, and no other operating company has access to your data.  We have followed the mandatory cyber security processes and undergone extensive cyber evaluation. During development of the solution platform, Honeywell Corporate IT is involved to ensure cyber security concerns are addressed.  Additionally, our solutions have taken a low risk design approach by only establishing unidirectional communications from the site to Honeywell.  The data transfer is at the business network level not control network utilizing data from the data historian and laboratory system.  Plus there is no "write" communication back to the user’s network.  The solution is advisory.  

The results are provided to the customer through a secure website.  As part of the implementation process, named users are granted access to the solution site.  The users can access this through the UOP portal (using the same login information).  Note, the external users do not have access the calculation engine or other internal tools.

There are a few teams that are engaged to ensure the implementations are completed smoothly.  Below are basic steps taken to complete an implementation. 

The data connection - This step has the most variability as it is highly dependent on the customer IT or network setup.  We use the data connection decision tree to determine if the customer setup will align to one of the common configurations or is it unique.  In the event it is a common configuration, the setup is straight forward and typically only takes a day or two to establish data flow.  If data connection requires a customized approach then this can take anywhere from several days to weeks of effort.  Note, once the data connection is established for a given site, adding new tags or expanding to include another unit can easily be done without redoing this work. 

The calculation configuration - The digital team has established technology template tools to ensure standardization and consistency across a specific technology.  The implementation tool is used to complete, tag mapping between the customer specific tags to our standard tags, unit configuration to identify overall unit design, and select the appropriate calculations based on the configuration, available data and scope to be deployed.  The tool is used as a hand-over document between those doing a site specific configuration (customer, FOS or Service rep) and the implementation on the digital platform (managed by the digital team). 

The digital deployment - Once the configuration is done, the digital team imports the file into the digital platform.  Minor tweaks and adjustments are made in the platform to ensure the solution is working as expected.  Also during this step, the dashboards are setup and reviewed to ensure accuracy.  Final access to the dashboards is provided to the customer to close out the implementation activities.

The implementation process does not require any specific activities to be owned by the customer.  Therefore there is no man-hour requirements specified. However, the customer's support in establishing the data connection and ensuring accurate configuration is helpful to ensure a smooth implementation.  

The new digital offerings are supported by Honeywell Connected Enterprise (HCE).  They are involved in the development, deployment and operational support of these offerings.  We benefit from their software expertise and industry scale solutions.  Part of HCE, is Honeywell Connected Industrials (HCI) which we have strong alignment of product needs, features and capabilities.  

No, data access is done at the level of the process historian / LIMS so it does not require any specific brand of DCS, or historian for that matter.